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SHIPPING AND INVENTORY

There are times when I truly feel like I am living a life inside a Lemony Snicket Series of Unfortunate Events book. I always imagined, if I was going to be in a book series, it would be a Bertrice Small book, like Skye O'Malley or something else quite fabulous. Instead, it's ol' Lemony.


First, thank you for your patience during all of our craziness the last couple of months. I am so used to getting orders out the door the same day that the delays in shipping are causing me a ton of stress and anxiety. I can only imagine the frustration it has been causing you and for that I sincerely apologize.

For those of you who are unaware of what we have been doing since the end of January, let me give you a quick rundown.

We had so many people frustrated by inventory levels that we worked with our manufacturer to come up with a great solution to open up all items and increase ship times to 4 - 7 days. At the time, it was like a gift from heaven. Everyone would get the stamps they wanted without having to wait for in-stock notifications and sending me hate mail that items were not available. It seemed like a win-win.

It was such a HUGE win that the orders came pouring in and between personal/shop emergencies and the onslaught of orders, we all got behind. Some orders started shipping out a week, two week and more weeks later. Not cool.

I let you, my customers, down and single handedly destroyed our "super fast shipping" reputation.

Starting tomorrow, our website inventory will be changing and will reflect current stock items ONLY. Which, to be honest, is pretty much depleted. Like, I feel like Old Mother Hubbard here.

IF there are stamps you want to essentially "pre-order", I recommend doing that TODAY and they will ship out in April. (Yes, I said, April)

IF you have an order in that the majority of our items are in stock, I will be sending out your partial order today and the back order items will be shipped when they arrive.

Mirror Image Stamp orders, should be going out Monday or Tuesday.

For those of you who have placed orders in February, your orders will be shipping out next week.

If you placed an order in March, expect them to ship end of March/beginning of April. I know these dates are far beyond my original expectations and if I could change it, I totally would. It is NOT how I would like to do business and it is definitely no one's fault, other than my own.

Once your order is shipped, you will receive a couple of emails. One with your tracking number and the other will be an email giving you 10% off all future orders for your inconvenience.

Again, I apologize for all delays in shipping and I hope you give us another chance to gain your loyalty.

Thank you,

Suzanne Moore
So Suzy Stamps